Shipping, Returns and Exchanges
HOW MUCH DOES SHIPPING COST?
We offer $10 standard shipping across Australia and FREE shipping for all orders over $100.
WHERE IS MY ORDER?
As soon as your order has left our warehouse, we'll send you a shipping notification email to keep you in the loop. The email will contain your eParcel tracking number so you can track the progress of your order through the Australia Post website.
Don't stress if it doesn't work immediately - it often takes up to 4 hours for it to be searchable in the system.
WHERE DO YOU DELIVER?
We deliver to the countries listed below; simply enter your address during checkout.
|AVAILABLE DELIVER COUNTRIES||SHIPPING FEE||SHIPPING||ESTIMATED DELIVERY TIMEFRAME|
|Australia||$10||Standard||3-10 Business Days|
What is the Totally Workwear returns policy? (orders online only)
We will accept returns for change of mind on products purchased online within 30 days from date of receipt, or if faulty. Goods can be returned using a Reply Paid address at no cost to you.
For products purchased online and delivered outside of Australia, we will accept returns for faulty items only.
Please note that instore policies may differ.
How can I request a return, exchange or refund?
You can create a new return request using our online returns system. You will need your order number and email address with which you placed the order, both of which can be found in your order confirmation email.Request Return
What happens if my product is faulty?
Totally Workwear Online takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products we would like to help you resolve the problem. You can create a new return request for faulty items using our easy online returns system (outlined above). In instances where your order was placed more than 30 days ago, please contact our Customer Service team on 1800 771 784 (between 9am and 5pm AEDT Monday to Friday) who will advise and assist with the returns process. Totally Workwear will ensure all costs associated with returned goods, including delivery, is at no expense to you.
What are my options when I return an item?
Whether your item was faulty or you've just changed your mind, Totally Workwear provides three returns options:
1. Exchange for an alternate size/colour (subject to stock availability)
2. Store Credit to your Totally Workwear online account (for customers with a Totally Workwear member account)
3. Refund to your original method of payment (e.g. Credit Card or PayPal)
On occasion, your requested replacement item may have sold out by the time your product is posted and received by Totally Workwear. If your replacement is not available, your online account or account with which you paid (e.g. credit card, PayPal) will be refunded.
How long will it take to receive a refund?
Sometimes packages can take a little while to get back to us, so please allow up to 30 days for us to process your return from the time you send your items back to us. We'll be doing our best to refund/credit your account as soon as the package is in our hands.
Can I return an item to a retail store?
Goods purchased from totallyworkwear.com.au must be returned via our online returns system. totallyworkwear goods purchased from retail stores need to be returned to the store from which those goods were purchased.
What will happen if I return an item purchased with a Gift Voucher?
If any product purchased with a Gift Voucher is returned for a refund, the refund amount will be automatically credited to the original Gift Voucher.
Who gets refunded if I return a gift?
The refund will be credited to the original card or account used to purchase the gift.
[Version 1.0, Feb 2016, © Workwear Group]