Frequently Asked Questions


General
How do I get in contact with Totally Workwear?

You can contact us by sending an enquiry through our Contact Us page.

How can I work for Totally Workwear?

Thank you for your interest in Totally Workwear. As a Wesfarmers Industrial & Safety business, Totally Workwear is always looking for qualified individuals. To find out more about career opportunities, please visit the Careers section of the WIS website where you will be able to view all WIS job postings.

Is the colour I see on the website the actual colour of the item?

We strive to accurately represent the products featured on our site, but the actual colour and texture cannot always be conveyed properly with digital photography. Lighting and different monitor settings can also have an impact on how the colour appears.

Where can I find a totallyworkwear store?

You can call use our Store Locator to find your nearest store


Shipping & Delivery
What countries do you deliver to?

 We deliver to Australia.

How much does shipping cost?
We offer $10 standard shipping across Australia and FREE shipping for all orders over $100.

Returns
What if I think I have a defective product?

Totally Workwear takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a defect or fault with one of our products we would like to help you resolve the problem.

Can I return my purchase in a retail store?

No, if goods are purchased from Totally Workwear.com.au, you need to follow our online returns process. 

Totally Workwear goods purchased from retail stores need to be returned to the store from which those goods were purchased.

How can I return faulty products?

Totally Workwear takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a defect or fault with one of our products we would like to help you resolve the problem.

If you have purchased your Totally Workwear product from a Retailer, you need to return to Retailer from which you purchased your shoes from. If you have purchased online at www.Totally Workwear.com.au, please view our Shipping Options page.

What are my options when I return an item bought from totallyworkwear.com.au?

Totally Workwear will gladly accept returns for all faulty items. We will accept all change of mind items within 30 days of purchase provided those items are accompanied with proof of purchase (which may include the invoice, credit card or other payment statement), unworn and in original packaging.

Whether your item was faulty or you've just changed your mind, Totally Workwear provides three returns options:

  1. For exchanges of size or colour - We will offer you a refund or we can provide an exchange.
  2. For returns due to a complete change of mind - We will offer you a refund.
  3. If your product is or becomes faulty - The goods will be assessed by the Customer Service team and if deemed faulty we will offer you a refund of the purchase price, a store credit or replacement if the product is still available. 
How long will it take to get a refund?

Once your goods have been received by Totally Workwear, please allow up to 10 working days for your refund to be processed back to your account.

What will happen if I return an item purchased with my Gift Card?

If any product purchased with a Gift Card is returned for an exchange or refund, any money refunded will be automatically credited to the original Gift Card.

Who gets refunded if I return a gift?

The refund will be credited to the original card or account used to purchase the gift.


Payment
What are my payment options?

We accept payment via VISA, MasterCard and American Express Credit Cards. We also accept Totally Workwear eGift Cards and payments made via PayPal.

How secure is my credit card and personal information?

We are strongly committed to protecting your privacy and providing a safe and secure online experience. We have taken measures to ensure that your credit card and personal details are kept safe at all times.

Do prices include GST?

Yes - all prices are displayed in Australian Dollars, including GST.


Gift Cards
How do I purchase a Gift Card?

Gift cards can be purchased from the Gift Cards page. The gift card will be added to your shopping cart and paid for at the checkout as per a normal purchase.

Where can a Totally Workwear Gift Card be used?

The Totally Workwear electronic gift card cannot be used for purchases in-store, but may only be redeemed online at totallyworkwear.com.au

How do I use my Gift Card?

You enter the Gift Card Voucher Code, sent to you via email, in the payment section in the checkout. If you have a Totally Workwear account you may also redeem the gift card to create store credit.

Do I have to spend the exact amount on my Gift Card?

No. If your purchase amount is less than the value of the gift card you can use the balance for a purchase at a later date. If your purchase is more than the value on the Gift card you can use any other acceptable payment to make up the full amount.

Can I return product purchased with a Gift Card?

Yes. The normal Totally Workwear return policy applies to any product purchased with a gift card. Keep in mind that the refund will be credited to the account used to purchase the gift card.

How can I check my Gift Card balance?

You can check the balance of your gift card under Store Credit in My Account or simply click Gift Cardspage. . To check your balance online you will need an account and your gift card voucher code.

How long is my Gift Card valid?

The gift card is valid for 12 (twelve) months from date of issue. The expiry date of your card can be checked in your account: Gift Cards

Can I choose the value of the Gift Card?

Yes. Gift Cards are available in any amount from $20 to $200.


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