Terms & Conditions
TERMS AND CONDITIONS FOR THE SALE OF GOODS ON THE TOTALLY WORKWEAR WEBSITE
These Terms and Conditions form a contract between the customer (you) and Workwear Group ABN 82 004 055 387 and apply to the ordering, purchase, fulfilment and delivery of goods from totallyworkwear.com.au.
Please read these Terms and Conditions carefully before placing your Order with Totally Workwear as these Terms and Conditions contain important information about the ordering, processing, fulfilment and delivery of goods, including limitations of liability.
If you do not understand these Terms and Conditions or if you have any questions, please contact our Customer Service Centre on 1800 771 784 or send us an email via our Customer Service page and a representative will be happy to assist you.
The following definitions are used in these Terms and Conditions.
Business Days means a week day in which trading banks are open for the transaction of banking business in Melbourne, Australia.
Delivery Address means the address to which the Goods are to be delivered as stated on the electronic Order form on the Website.
Delivery Agent means any nominated third party delivery or shipping company for Totally Workwear.
Delivery Fee means the fees charged by the Delivery Agent of Totally Workwear for the delivery of Goods.
Gift Cards means an electronic gift card through the acquisition of which you or a recipient may make non-cash payments for goods from Totally Workwear.
Goods means the items offered for sale, described or displayed on the Website.
GST has the meaning provided by A New Tax System (Goods and Services Tax) Act 1999 (Cth).
Law means any written rule or collection of rules, including, but not limited to any statute, regulation, order or rule, any government ordinance or by-law, any governmental agency's rule, regulation or determination, and any form of custom or policy recognised and enforced by judicial decision.
Order means a request by you to purchase Goods from Totally Workwear in accordance with these Terms and Conditions.
Personal Information has the meaning as defined under the Privacy Act 1988 (Cth).
Price means the purchase price of each Good as specified on the Website (for the avoidance of doubt, including GST).
Returns Policy means the Shipping & Returns section found on the Website.
Terms and Conditions means these terms and conditions, as amended from time to time.
Website means www.totallyworkwear.com.au.
Website Terms means the terms and conditions governing your use of the Website, in addition to these Terms and Conditions.
We or Us or Our or Totally Workwear means Workwear Group Pty Ltd (ABN82 004 055 387).
You or Your means you as the purchaser of Goods from Totally Workwear pursuant to these Terms and Conditions.
2. COMPLIANCE WITH TERMS AND CONDITIONS
2.1 You agree to be bound by these Terms and Conditions when you submit an Order.
2.2 Each Order you submit will be a separate and binding agreement between you and Totally Workwear with respect to the supply of Goods, in accordance with these Terms and Conditions.
3. PLACING ORDERS FOR GOODS
3.1. You may place an Order through the Website by submitting the electronic Order form on the Website.
3.2. An Order submitted by you on the Website in the manner described on the Website is an offer by you to purchase Goods for the Price (plus any Delivery Fee and for the avoidance of doubt, GST) as specified at the time you submit your Order. That offer cannot be withdrawn by you without our consent.
3.3. You acknowledge that all Orders through the Website are with respect to Goods intended for personal and domestic use only and non-commercial use, and quantity restrictions may apply as set out on the Website from time to time.
3.4. In completing the electronic Order form, you agree to provide complete and accurate information as to your personal details (or those of your nominated recipient for gifts) to enable the processing and delivery of your Order. This information will also be used by the Delivery Agent to fulfil your Order. Totally Workwear will not be liable to you for your loss or that of any third party for a delay or failure to process, fulfil or deliver Goods to you (or your nominated recipient) due to inaccurate or incomplete personal details provided in respect of an Order by you.
You agree to obtain consent from the recipient of a gift when providing their personal details to Totally Workwear.
3.5. You may Order from Totally Workwear if you are aged 18 years or over, have an active email account and a telephone number at which you can be easily contacted.
3.6. You must check your Order carefully prior to submitting your Order with us. Once you submit your Order, cancellations of your Order or changes to the Goods in your Order may only be made by agreement unless otherwise required by law. However, we will allow you to return Goods in accordance with the Shipping and Returns Policy.
3.7. Where you place consecutive or separate Orders for Goods, we cannot consolidate the Orders into one. A separate Delivery Fee will apply to each Order in accordance with clause 7. Subject to clause 3.3, you can order as many Goods as you would like in an Order up to the total Order value of $2,000 (excl. GST).
3.8. You will be provided with an automatic Order number upon submission of your Order to the Website. The Order number is required when contacting our Customer Service Centre.
4. ACCEPTANCE AND REJECTION OF ORDERS
4.1 Totally Workwear reserves the right to accept or reject your Order for any reason at any time.
4.2 When we accept an Order, it represents an agreement by Totally Workwear to supply you the Goods in accordance with the Order and these Terms and Conditions.
4.3 In the event that we reject an Order under clause 4.1, we will notify you of that rejection and the reason for rejection via email within five (5) Business Days after the placement of the Order. Totally Workwear will not be liable to you for your loss or that of any third party for the rejection of an Order.
4.4 Where we reject an Order and your payment for the Goods has already been processed, we will refund any money paid to us in respect of that Order and make reasonable endeavours to process the refund within five (5) Business Days. Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund. Totally Workwear is not liable with respect to any loss, damage, cost, expense or injury you or any third party incur as a result of any delay in processing your refund.
4.5 If we are unable to contact you in relation to your Order under these Terms and Conditions using the contact details you provide during the Order process after having made reasonable attempts to contact you, we will reject the Order in accordance with this clause 4.
5. AVAILABILITY OF GOODS
5.1. You acknowledge and agree that from time to time, some Goods on the Website may be out of stock or unavailable and we may not be able to fulfil all or part of your Order. If this occurs, Totally Workwear will contact you within five (5) Business Days to arrange a full or partial refund. We will use reasonable endeavours to process the refund within five (5) Business Days. Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund. Totally Workwear is not liable with respect to any loss you or any third party might suffer as a result of any delay in processing your refund.
5.2. We reserve the right to withdraw or suspend any Good displayed on the Website from sale either temporarily or permanently at any time without notice to you. Totally Workwear will not be liable to you for any loss you or any third party suffers as a result of a withdrawal or suspension of availability with respect to a particular Good.
5.3. Where your Order is affected by an error on the Website (for example, in relation to a description of Goods, an image, Price or otherwise), we will reject the part of the Order that is the subject of the error in accordance with clause 4. If applicable, Totally Workwear will proceed to fulfil the remainder of your Order in accordance with these Terms and Conditions. If you are not satisfied with the partial fulfilment of your Order, you can return your Order to us in accordance with the Returns Policy.
5.4 You acknowledge and agree that:
a) all pictures and images of Goods displayed on the Website are for illustration purposes only, and the sizes and dimensions of Goods may differ in real life;
b) you have read any corresponding written description of the Goods prior to submitting your Order;
c) the colour of Goods as shown on the Website may vary slightly in shade in real life;
d) where we provide sizing or other measurements in the descriptions of a Good (where applicable), it is your responsibility to ensure that the actual size of each item is suitable for your purpose prior to submitting your Order; and
e) any accessory featured with the Goods is for illustration purposes only.
6. PRICE AND PAYMENT
6.1 The Price in respect of a Good is specified on the Website.
6.2 Unless otherwise stated, all Prices quoted are in Australian Dollars and where applicable, inclusive of goods and services tax (GST). Any fees and charges (e.g. Delivery Fees) imposed by these Terms and Conditions also include GST where applicable.
6.3 Totally Workwear reserves the right to change or alter Prices of Goods on the Website without notice to you, unless you have already submitted an Order at a stipulated Price, in which case there will be no change or alteration in pricing (provided your Order is not affected by a pricing error, in which case the procedure in clause 5.3 will apply).
6.4 In respect of any Order, we will charge you and you agree to pay:
a) the Price (which is the Price at the time the Order is submitted); and
b) the Delivery Fee (if any).
6.5 You can pay for your Goods by any of the methods specified on the electronic Order form on the Website from time to time, which include but are not limited to credit card, V.me by Visa or Pay Pal. When paying by credit card, you authorise Totally Workwear to debit your nominated card at the time you submit your Order. The name on the credit card used for the payment must match the name on the Order.
6.6 You acknowledge and agree that any payment in respect of an Order must be cleared by Totally Workwear before Goods which are the subject of an Order are dispatched. If your payment cannot be processed, your Order will be rejected in accordance with these Terms and Conditions and you will be notified of this on the Website. In relation to credit cards, you should contact your card issuer in the first instance to try to resolve any problem concerning the use of your credit card, or use an alternative payment method in order to continue with your Order.
6.7 In paying or attempting to pay for the Goods, you agree that you have not engaged in any fraudulent conduct or contravened any Law.
6.8 You will receive a tax Invoice by email once payment in respect of your Order has been processed.
6.9 Totally Workwear uses an encrypted payment gateway and security certificate to secure payments. Whilst we take all reasonable precautions, we cannot guarantee the security of any transaction.
7.1 Totally Workwear uses Delivery Agents to deliver your Goods. You agree to your details including your Delivery Address to be supplied to the Delivery Agent for the purpose of delivering your Goods.
7.2 You should refer to the Shipping & Returns section of the website for the applicable Delivery Fee for the Goods.
7.3 Indicative delivery time frames are set out in the Shipping & Returns section of the Website.
7.4 You acknowledge and agree that notwithstanding anything else stated on the Website:
a) Totally Workwear cannot guarantee that delivery will occur in the stated delivery time frames;
b) delivery time frames may change from time to time due to unforeseen circumstances; and
c) except where required by applicable law, Totally Workwear is not liable with respect to any loss, damage, cost, expense or injury you or any third party suffers as a result of a change in delivery times or a delay in delivery.
7.5 Delivery of Goods will take place at the Delivery Address specified by you during the Order process. You will need to submit a separate Order for Goods where you require multiple delivery destinations.
7.6 If we are unable to deliver your Goods to the Delivery Address due to the size of the package or because there are restrictions on access to the Delivery Address or it is unsafe or impractical to make delivery, a calling card will be left for you to collect the Goods from a local Australia Post office. It is your responsibility to follow the instructions stated on the calling card.
7.7 Where you do not collect your Goods from the Australia Post office within 10 working days of a failed delivery, you must contact our Customer Service Centre on 1800 771 784 or email us for further information with respect to claiming your Order. If Goods are required to be redelivered, you may be required to pay any associated fees for redelivery.
7.8 Upon delivery, you must inspect your Goods and check that the Goods delivered match your Order. If there is obvious damage to the Goods due to transit, you must contact our Customer Service Centre as soon as practicable on 1800 771 784 or email us via the Customer Service section of this website. If the Goods are not as ordered, you may return the Goods to us in accordance with the Returns Policy. If Goods are missing from your Order, you may call our Customer Service Centre, or return the Order in accordance with the Returns Policy. You must let us know about any damaged, missing and incorrect Goods as soon as possible. Any Goods replaced under the Returns Policy due to being faulty, damaged, or incorrect will be delivered to you free of charge.
8. RISK AND TITLE
Risk and title in the Goods passes to you on the date and time of delivery of the Goods to the Delivery Agent.
9. ORDER CANCELLATIONS AND RETURNS
9.1. Unless provided for under these Terms and Conditions, no cancellations or changes to Orders will be accepted, and the Goods will be delivered to the stated Delivery Address in accordance with these Terms and Conditions. Therefore, you should carefully check that your Order is accurate before you submit it to us. You will, however, be able to return Goods in accordance with the Returns Policy.
9.2. Goods can only be returned under these Terms and Conditions (in particular, this clause 9) and in accordance with the Returns Policy. The Returns Policy forms a part of these Terms and Conditions. In order for your return or exchange to be processed the goods must be returned in the exact same condition that they have been received in. This also includes any swing tickets or tags that are attached to the garment.
9.3. Where we reject or cancel your Order under these Terms and Conditions, we will refund the Price of the Goods to you in accordance with these Terms and Conditions. We will use reasonable endeavours to process your refund within five (5) Business Days. Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund. Totally Workwear is not liable with respect to any loss you or any third party might suffer as a result of any delay in processing your refund.
9.4. It is a condition of most credit card schemes that refunds be processed on the same card as the original payment was made in order to minimise the possibility of fraudulent activity on cards. Totally Workwear is required to comply with all card scheme rules in order to be able to accept these card types, and as such, all of your refunds will be credited to the card you nominated in your Order.
10. PROMOTIONS AND DISCOUNTS
You may receive online offers and promotions which include a promotional or coupon code (Code) for use when shopping at Totally Workwear. It is your responsibility to ensure that the Code is valid, and that you enter the Code at the time of making your purchase online. We cannot apply the Code retrospectively once you have submitted your Order. Terms and conditions will apply to the use of the offer or promotion. Please read these carefully to make sure they apply to your purchase from Totally Workwear. Any Code is non-transferable and may not be used in conjunction with any other offer.
11. GIFT CARDS
11.1 Additional terms and conditions with respect to the use of Gift Cards may be set out on our Website.
11.2 Gift Cards are treated like cash. If your redemption code is lost or stolen this will not be re-issued and the value of the Gift Card will not be refunded. Gift Cards are not redeemable for cash.
11.3 Gift Cards expire twelve months from the issue date. Any unused amount after the expiry date of the Gift Card will not be refunded or credited.
11.4 Gift Cards are to be used for the purchase of goods on Totally Workwear. A limit of $500 per gift card and gift cards totalling no more than $2,000 per Order applies.
13. WEBSITE TERMS
The Totally Workwear Website Terms form a part of these Terms and Conditions.
14. WARRANTIES YOU MAKE TO TOTALLY WORKWEAR
You represent and warrant to Totally Workwear that:
a) all information (including Personal Information) and data provided by you to us through the Website is true, accurate, complete and up to date, and (where relevant) you have obtained the consent of your nominated recipient for gifts to provide their Personal Information to Totally Workwear;
b) any nominated representative receiving the Goods on your behalf at the Delivery Address is duly authorised by you to do so;
c) you are over the age of 18;
d) in placing your Order, you have read and agree to these Terms and Conditions; and
e) (e) in placing your Order, complied with all Laws.
15. TOTALLY WORKWEAR'S LIABILITY TO YOU
15.1 Subject to any rights you have under any consumer protection law which cannot be excluded, we will not be liable to you or any third party for any loss, damage, cost, expense or injury (including indirect loss such as loss of revenue, profits, anticipated savings, goodwill or business opportunity, injury to your reputation) in contract, tort, under statue or otherwise, howsoever caused including arising directly or indirectly from or in connection with any transaction (actual or contemplated) undertaken or attempted to be undertaken through our Website.
15.2 Subject to any rights you have under any consumer protection law which cannot be excluded, Totally Workwear excludes, all implied terms and warranties whether statutory or otherwise, relating to our website or the subject matter of these Terms and Conditions. You are entitled to certain rights under consumer protection law that cannot be excluded.
15.3 Our liability to you for loss or damage of any kind arising out of these Terms and Conditions will be reduced or limited to the extent (if any) that you cause or contribute to the loss or damage.
16.1 Totally Workwear reserves the right to, at its discretion, terminate your access to and use of the Website:
a) for convenience, at any time, upon provision of notice to you;
i) if Totally Workwear reasonably believes that you have breached these Terms and Conditions, and that breach is not capable of remedy; or
ii) if you have been provided with notice of the breach, and you have failed to remedy that breach within 14 days (where the breach is able to be remedied).
17.1 Totally Workwear reserves the right at all times to make changes to these Terms and Conditions. Any variations to these Terms and Conditions will take effect from posting on the Website. The Terms and Conditions which apply at the time of Order are those that govern your relationship with Totally Workwear with respect to that Order.
17.2 Totally Workwear may give notice to you by electronic mail. You may give notice to Totally Workwear by electronic mail to our Customer Service Centre via the Customer Service section of this website.
17.3 Any provision of these Terms and Conditions that is prohibited or unenforceable in any jurisdiction is ineffective as to that jurisdiction to the extent of the prohibition or unenforceability. That does not invalidate the remaining provisions of these Terms and Conditions nor affect the validity or enforceability of that provision in any other jurisdiction.
17.4 A failure or delay by Totally Workwear to exercise a power or right under these Terms and Conditions does not constitute as a waiver of that power or right, and the exercise of a power or right by Totally Workwear does not preclude its future exercise or the exercise of any power or right.
17.5 The laws of Victoria, Australia govern this agreement. Your transaction is deemed to have taken place in Richmond, Victoria.
Personal Information Collection Statement
We (The Workwear Group Holding Pty Ltd ABN 52 154 382 386 and its subsidiaries) collect your personal information so we can perform our business functions and activities, including:
- providing you with products and services and communicating with you;
- answering your enquiries, providing information or advice about our products or services, and entering you into our competitions and promotions;
- updating our records and the content of our websites; and
- for our business processing, administrative, marketing and planning requirements.
If you do not disclose the personal information that we are seeking to collect then we may be unable to respond to you, or provide you with our products or services, or send you information about them.
We may disclose your personal information to our employees, related bodies corporate, contractors, franchisees or service providers for the purposes of operating of our business or website (or those of our franchisee network), responding to your requests, or providing our products and services or information about them to you; or to suppliers and third parties with whom we have commercial relationships, for business, marketing and related purposes.
Occasionally, we may disclose your personal information to organisations located overseas. This might occur, for example, where:
- we use service providers based overseas;
- we or our related companies have offices overseas;
- you have requested a product or service that involves an international element;
- we must do so to comply with foreign legal or regulatory requirements; or
- an international payment has been made.
We require overseas recipients to use personal information only for the purpose provided and to implement reasonable data protection. Generally, such recipients are likely to be located in the United States of America, Europe, the United Arab Emirates and the Asia Pacific region (including but not limited to China, Indonesia and New Zealand).
- access personal information we hold about you and seek the correction of such information;
- complain about a breach of the Australian Privacy Principles, and how we will deal with such a complaint.
Unless you tell us not to, we or members of our franchisee network may use your personal information to contact you directly about our products or services that we think may be of interest to you by telephone, email or correspondence using the contact details you have provided. You can ask us not to send you marketing information by contacting our Privacy Officer at:
The Workwear Group, c/o Wesfarmers Industrial & Safety Pty Ltd
Level 4, 26 Talavera Road
Macquarie Park NSW 2113
Phone: (+61) 2 8873 4800.
Your Privacy is important
Wesfarmers Industrial & Safety is committed to protecting the privacy of your personal information. This policy explains:
- how we collect, use and disclose information about our customers, suppliers (and their employees) and people who apply for employment with us;
- how we comply with our obligations under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles set out in that Act; and
- how to contact us if you have any questions about the management of your personal information or would like to access the personal information we hold about you.
We may amend this policy at any time by posting the updated version on our website.
Wesfarmers Industrial & Safety is not responsible for the privacy practices of sites that are linked to this website via hyperlinks, banner advertising or otherwise.
What information do we collect?
Wesfarmers Industrial & Safety only collects information that is reasonably necessary for one or more of our functions or activities. Generally, the information we collect about customers includes your name, mailing and/or physical address, delivery address, phone number, payment, credit and billing information, and e-mail addresses. We also collect demographic information, which is not unique to you, such as your postcode, age, gender and purchasing preferences, interests and favourites. When you visit our websites, we may also collect information about your computer, including your IP address.
We also collect information about your use of our website using cookies. You can choose to decline cookies, but if you do so, you may not be able to fully experience our online interactive features.
We may also collect additional information about customers, including purchase history, location and preferences, either directly, or through third party analytics tools, or our business partners (including other companies in the Wesfarmers Group).
We also collect information about:
- suppliers and their employees (including business name and address and contact details); and
- potential employees (including names, addresses, contact details, employment and academic histories and the names of their referees).
Without the above details, Wesfarmers Industrial & Safety would not be able to carry on its business and provide products and services to its customers.
Wherever possible, we give you the option of interacting anonymously with us, if practicable and lawful to do so, but in this situation we may not be able to provide you with the full range of products and services available.
How we collect and hold information
Wesfarmers Industrial & Safety collects personal information only by lawful and fair means. Where it is reasonable and practicable to do so, we collect your personal information from you directly when you purchase products or services from us, provide your details to us at an industry or student event, or enter into competitions or other arrangements with us, provide feedback/complaints to us or register your details with us or one of our business partners (including our franchisee network or other companies in the Wesfarmers Group). Depending on the product or service we provide to you, we may collect your personal information from third parties. Information about suppliers’ employees is usually collected from the supplier. Information about potential employees is usually collected during the recruitment process.
We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. We take all reasonable efforts to ensure your personal information is stored securely in access controlled electronic or physical locations.
Personal information is de-identified or destroyed securely when no longer required by us.
Why we collect and hold and how we use information
We collect, hold and use your information to:
- sell, lease, deliver, administer, improve and personalise our products and services;
- source products for sale, transport products and ensure our suppliers are compliant with our ethical sourcing policy;
- open trading accounts, and process payments and credit checks;
- better understand our customers’ requirements and preferences, conduct product and market research, personalise and improve our product and service offering and to provide offers that are of greater interest or benefit to you;
- to communicate with you, including providing you with safety data sheets where relevant; responding to your feedback, queries and complaints; and notifying you of safety alerts and product recalls;
- enable our third party service providers to provide us with IT products and services, carry out product investigations, data processing, data analysis, business consulting, auditing, archiving, printing, delivery and mailing services;
- undertake and administer trade shows, surveys, promotions, competitions, events, marketing activities, direct marketing, database compilation, analysis of trends and demographics and other marketing or promotional activities;
- manage our branches, supply arrangements and inventory and administer our websites;
- protect against fraud and theft;
- complete other transactions with you;
- recruit and assess future employees; and
- maintain and update our records.
From time to time, we may also use your personal information to send you targeted news, offers and promotions of our products and services. If you do not wish to receive these communications you can opt-out by contacting us at the address listed below.
How we disclose your information
We do not disclose personal information to third parties unless we are permitted to do so by law or you have given us your consent to do so. Third parties we may disclose personal information to include:
- other companies in the Wesfarmers Group;
- our advisers (including our accountants, auditors and lawyers);
- operators of our franchisee network;
- our service providers, including IT service providers, web-hosting organisations, delivery companies, external call centres and e-marketing providers, mail houses, recruitment firms, third party fulfilment centres, market researchers, billing and debt recovery providers and other companies who are responsible for parts of our product or service delivery;
- suppliers and manufacturers;
- payment system operators and financial institutions;
- government agencies; and
- third parties if required by law or legal process.
We may occasionally disclose your personal information to organisations located overseas, for example where:
- we use service providers, cloud computing solutions or data storage based overseas;
- we, or our related companies, have offices overseas;
- you have requested a product or service that involves an international element;
- we need to comply with foreign legal or regulatory requirements; or
- an international payment has been made.
We require overseas recipients of your information to use personal information only for the purpose provided and to implement strict confidentiality and data protection arrangements. Any offshore disclosures will be predominantly to entities located in the United Kingdom, United States of America, Europe and the Asia Pacific region (including but not limited to China, Hong Kong, the Philippines, Indonesia and New Zealand).
In special circumstances – for example, if we were to sell our business or part of our business – your information may be transferred to potential purchasers and their advisers as part of that sale. From time to time, we may provide aggregated and de-identified information to other business partners for various purposes.
Accessing and correcting your information and questions
You can request access to your information or that your information be corrected by contacting us at the address below.
If you wish to make a formal complaint, please make your complaint in writing to our Privacy Officer. We will consider your complaint promptly and contact you to seek to resolve the matter. If we have not responded to you within a reasonable time, you are entitled under the Privacy Act to make a complaint to the Office of the Australian Information Commissioner.
Wesfarmers Industrial & Safety Pty Ltd
Level 4, 26 Talavera Road
Macquarie Park NSW 2113
Email (to complain or access or correct information, or to unsubscribe or firstname.lastname@example.org
Phone: (+61) 2 8873 4800.
Office of the Australian Information Commissioner
Phone: 1300 363 992.