Ordering & Payment
We accept Visa, MasterCard and American Express credit card payments as well as V.me by Visa or PayPal payments. We do not accept personal checks, money orders or direct bank transfers.
Using Store Credit
To check your store credit balance, login into your Totally Workwear account; you will see your store credit on the "Store Credit" page. Upon checking out, tick the box "Use Store Credit" and the store credit will automatically be deducted from your total. If you do not use the entire store credit the remainder will go back into your Totally Workwear account to be used on future purchases.
Size & Measurement Charts
Adding Items to your Cart
When viewing an item on the product detail page, you may add an item to your Cart by simply selecting your size and specifying quantity needed. Then, to add the item to your Cart, you will simply click the "Add To Cart" button.
Placing an Order
After you have added an item to your Cart, you will be prompted to review your Cart. Here, you may review all items in your Cart, update quantities, remove items or return to the product detail page. Once you have reviewed the items in your Cart, you may either continue shopping or proceed to check out and place your order.
By clicking the "Checkout" button in your Shopping Cart, you will be asked to either login to your account, continue as a guest or register if you do not already have an account.
If you do not have an account, you will be asked to enter your billing address information. If paying by credit card, you will need to make sure that this billing address matches exactly what the credit card company has on file. If your billing address is the same as your ship to address, you may proceed to the next step. Or, you may edit your shipping address to a different address by un-ticking the "Ship to the same address" box.
Next choose which shipping method you would like to use for delivery.
To complete your order, simply confirm by reviewing the order totals and entering in your payment information. We accept Visa, MasterCard, American Express credit card payments and PayPal payments as well as Totally Workwear E-Gift Cards. Then click the "Submit My Order" button. Upon completion, you will be given an order number and you will receive an email confirmation of your order details
TRACKING YOUR ORDER
If you have an account, you can check the status of your order at anytime, by simply logging into your account and clicking “My Orders”. If your order states “Processing”, your order has been received and is being processed by our warehouse. If your order has “Completed”, you will see a delivery tracking number when clicking “View Order”.
If you do not have an account, you'll find the Tracking Number in the “Shipping Confirmation” email, sent to you once your package has been dispatched. You may also contact our customer service team, who will be happy to provide you with your order status or tracking information. To better help us assist you, please have your order number and last name on the order ready.
CHANGE OR CANCEL YOUR ORDER
If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly, once our warehouse has processed your order, we will be unable to make any changes.
Please email our customer service department at firstname.lastname@example.org
ADD ITEMS TO AN ORDER YOU JUST PLACED
Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us so we can make sure it is shipped out with your previous order
We accept the following payment types:
- American Express
- TWW E-Gift Card
Payment will be debited from your credit card or PayPal account when your order is placed.
Secure Online Payments
We have taken measures to ensure that your personal and credit card details are kept safe at all times and we are strongly committed to protecting your privacy and providing a safe and secure online experience.
Pages that require your personal information or payment details to be entered are secure. There will be a padlock icon in your browser which verifies the authenticity and validity of our website security. If you are unsure, double check the padlock icon is visible in your browser window.
Currency and Pricing
All prices are shown in Australian Dollars, including GST. All prices displayed on the website are current at the time of display. These prices are subject to variation or amendment.