Order Tracking & Status
TRACKING YOUR ORDER
If you have an account, you can check the status of your order at anytime, by simply logging into your account and clicking “My Orders”. If your order states “Processing”, your order has been received and is being processed by our warehouse. If your order has “Completed”, you will see a delivery tracking number when clicking “View Order”.
If you do not have an account, you'll find the Tracking Number in the “Shipping Confirmation” email, sent to you once your package has been dispatched. You may also contact our customer service team, who will be happy to provide you with your order status or tracking information. To better help us assist you, please have your order number and last name on the order ready.
CHANGE OR CANCEL YOUR ORDER
If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly, once our warehouse has processed your order, we will be unable to make any changes.
Please email our customer service department at firstname.lastname@example.org
ADD ITEMS TO AN ORDER YOU JUST PLACED
Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us so we can make sure it is shipped out with your previous order