10% off your first online order* + more

FAQs

GENERAL

HOW DO I GET IN CONTACT WITH TOTALLY WORKWEAR?

You can contact us by sending an enquiry through our Contact Us page.


HOW CAN I WORK FOR TOTALLY WORKWEAR?

Thank you for your interest in Totally Workwear. As a Wesfarmers Industrial & Safety business, Totally Workwear is always looking for qualified individuals. To find out more about career opportunities, please visit the Careers section of the WIS website where you will be able to view all WIS job postings.

IS THE COLOUR I SEE ON THE WEBSITE THE ACTUAL COLOUR OF THE ITEM?

We strive to accurately represent the products featured on our site, but the actual colour and texture cannot always be conveyed properly with digital photography. Lighting and different monitor settings can also have an impact on how the colour appears.

WHERE CAN I FIND A TOTALLYWORKWEAR STORE?

You can call or use our Store Locator to find your nearest store.




SHIPPING & DELIVERY

WHAT COUNTRIES DO YOU DELIVER TO?

We deliver to all States within Australia.

HOW MUCH DOES SHIPPING COST?

We offer $10 standard shipping across Australia and FREE shipping for all orders over $99.




RETURNS


WHAT IF I THINK I HAVE A DEFECTIVE PRODUCT?

Totally Workwear takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a defect or fault with one of our products we would like to help you resolve the problem.


CAN I RETURN MY PURCHASE IN A RETAIL STORE?

No, if goods are purchased from this website (totallyworkwear.com.au), you need to follow our online returns process. Goods purchased from Totally Workwear retail stores need to be returned to the store from which those goods were purchased.

HOW CAN I RETURN FAULTY PRODUCTS?

Totally Workwear takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a defect or fault with one of our products we would like to help you resolve the problem.

If you have purchased your Totally Workwear product from a retailer, you need to return to the retailer from which you purchased the product. If you have purchased from this website at www.totally workwear.com.au, please view our Shipping and Returns page.

WHAT ARE MY OPTIONS WHEN I RETURN AN ITEM BOUGHT FROM TOTALLYWORKWEAR.COM.AU?

Totally Workwear Online will gladly accept returns for all faulty items. We will accept all change of mind items purchased online within 30 days of purchase provided those items are accompanied with proof of purchase (which may include the invoice, credit card or other payment statement) and need to be in a saleable condition, i.e. in original condition – unwashed, unworn, tags still attached, in original packaging. Please note in-store policies may differ.

Whether your item was faulty or you've just changed your mind, Totally Workwear provides three returns options:

  1. For exchanges of size or colour - we will offer you a refund or we can provide an exchange.
  2. For returns due to a complete change of mind within 30 days - we will offer you a refund.
  3. If your product is or becomes faulty - The goods will be assessed by the Customer Service team and if deemed faulty we will offer you a refund of the purchase price, a store credit or replacement if the product is still available. 

HOW LONG WILL IT TAKE TO GET A REFUND?

Once your goods have been received by Totally Workwear, please allow up to 10 working days for your refund to be processed back to your account.

WHAT WILL HAPPEN IF I RETURN AN ITEM PURCHASED WITH MY GIFT CARD?

If any product purchased with a Gift Card is returned for an exchange or refund, any money refunded will be automatically credited to the original Gift Card.


WHO GETS REFUNDED IF I RETURN A GIFT?

The refund will be credited to the original card or account used to purchase the gift.


PAYMENT


WHAT ARE MY PAYMENT OPTIONS?

We accept payment via VISA, MasterCard and American Express Credit Cards as well as Apple Pay, Google Pay and Shop Pay (by Shopify). We also accept Totally Workwear e-Gift Cards and payments made via PayPal and offer Buy Now, Pay Later via AfterPay.

*Please note the above payment methods are relevant to online purchases only, while we strive to enable customers to pay in their preferred method as much as possible, in-store payment methods may vary from what is offered on this website.

HOW SECURE IS MY CREDIT CARD AND PERSONAL INFORMATION?

We are strongly committed to protecting your privacy and providing a safe and secure online experience. We have taken measures to ensure that your credit card and personal details are kept safe at all times.

DO PRICES INCLUDE GST?

Yes - all prices are displayed in Australian Dollars, including GST.

ARE ALL PRICES ONLINE REFLECTIVE OF MY LOCAL STORE?
We always strive to have the biggest and best range of great value products, competitively priced for our customers.

While limited, there may be prices for some items on totallyworkwear.com.au that differ slightly to prices offered on the same or similar items in-store. RRPs online should be used as a guide only for in-store purchases and it is best to check with your local store for their final sale price on each item.

As our stores are independently owned & operated, as well as being located in different geographic locations, our stores reserve the right to price items in line with their costs, business requirements and local markets.

 

GIFT CARDS


HOW DO I PURCHASE A GIFT CARD?

Gift cards can be purchased from the Gift Cards page. The gift card will be added to your shopping cart and paid for at the checkout as per a normal purchase.

WHERE CAN A TOTALLY WORKWEAR GIFT CARD BE USED?

The Totally Workwear electronic gift card can be used for purchases at participating stores (see list below), or may be redeemed online at totallyworkwear.com.au

HOW DO I USE MY GIFT CARD?

You enter the Gift Card Voucher Code, sent to you via email, in the payment section in the checkout including the PIN CODE. If you have a Totally Workwear account you may also redeem the gift card to create store credit - present your card or email to staff at participating stores (see list below) to redeem your eGift Card.


DO I HAVE TO SPEND THE EXACT AMOUNT ON MY GIFT CARD?

No. If your purchase amount is less than the value of the gift card you can use the balance for a purchase at a later date. If your purchase is more than the value on the Gift card you can use any other acceptable payment to make up the full amount.

CAN I RETURN PRODUCT PURCHASED WITH A GIFT CARD?

Yes. The normal Totally Workwear return policy applies to any product purchased with a gift card. Keep in mind that the refund will be credited to the account used to purchase the gift card.

HOW CAN I CHECK MY GIFT CARD BALANCE?

You can check the balance of your gift card under Store Credit in My Account or simply click Gift Cards page. . To check your balance online you will need an account and your gift card voucher code.


HOW LONG IS MY GIFT CARD VALID?

The gift card is valid for 36 (thirty six) months from date of issue. The expiry date of your card can be checked in your account: Gift Cards


CAN I CHOOSE THE VALUE OF THE GIFT CARD?

Yes. Gift Cards are available in any amount from $20 to $200.

WHAT STORES ARE PARTICIPATING?

In addition to redeeming your card online, you can use our eGift Card in the following stores as well:

NSW

  • Ballina
  • Brookvale
  • Central Coast
  • Dubbo
  • Eastern Creek
  • Hoxton Park
  • Lismore
  • Mascot
  • Narellan
  • Newcastle
  • North Parramatta
  • Orange
  • Parkes
  • Port Stephens
  • Rydalmere
  • Tamworth
  • Tweed Heads
  • Wollongong

 

QLD

  • Ashmore
  • Brendale
  • Browns Plains
  • Bundaberg
  • Burleigh Heads
  • Cairns
  • Capalaba
  • Chermside
  • East Brisbane
  • Gladstone
  • Hemmant
  • Ipswich
  • Kawana Waters
  • Morayfield
  • Mt Isa
  • Nerang
  • North Lakes
  • Oxenford
  • Paget
  • Rockhampton
  • Slacks Creek
  • Townsville
  • Wacol
  • Yatala

VIC

  • Ballarat
  • Berwick
  • Brooklyn
  • Frankston
  • Hoppers Crossing
  • Knoxfield
  • Melton
  • Pakenham
  • Traralgon
  • Warragul
  • Warrnambool
  • Wonthaggi

WA

  • Belmont
  • Bunbury
  • Cannington
  • Canning Vale
  • Geraldton
  • Forrestdale
  • Jandakot
  • Mandurah
  • Midland
  • Myaree
  • Rockingham
  • Success
© All right reserved Totally Workwear Australia
Payment / VisaPayment / MastercardPayment / PaypalPayment / AfterPay

FOLLOW US

facebookinstagram

SUBSCRIBERS GET EXTRA BENEFITS

10% off your first online order*

Free shipping + returns

Exclusive offers + much more

This site uses cookies to improve your experience. By clicking, you agree to our Privacy Policy.
Preview mode is on.